| Time Commitment: Four sessions |
| At a glance |
Participants learn how to: |
1. Creating a foundation for Understanding
Building Intercultural Communications Skills |
Understand the basis for cultural diversity Expand intercultural comfort zone Develop intercultural communications skills Remove barriers to intercultural communications |
2. Capitalizing on Diversity
Strengthening Intercultural Relationships |
Create an inclusive environment Recognize the cultural basis of behavior Use human relations principles to build teamwork Identify key distinctions of culture Assess competence in intercultural interactions Apply criteria for successful intercultural relationships |
3. Managing Personal Reactions
Developing Intercultural Leadership Skills |
Identify causes of emotional reactions Understand the importance of managing expectations Develop ways to effectively manage personal reactions realize the impact of intercultural integration Practice intercultural leadership skills Commit to human relations based leadership |
4. Channeling Fear into Respect
Resolving Intercultural Conflicts |
Identify the causes of stress and fear in intercultural interactions Develop methods to combat stress and fear of differences Recognize strengths in others Identify the three stages of conflict Practice ways to remove prejudicial tendencies Develop strategies to resolve inter-group conflicts |